Several kinds of automatic e-mail confirmations can be sent out with Folder HelpDesk . To start sending out an automatic e-mail you just have to check the box for that e-mail under the Other Settings tab in in the Folder HelpDesk Settings. To stop sending out, just uncheck the box.
You can see the templates for e-mail notifications and some other templates under the Templates tab in the Folder HelpDesk Settings. Here you may also customize the templates before checking the box under Other Settings.
In the Callers list in the Folder HelpDesk settings you can check those callers who should get automatic e-mails under the Callers tab, refer to section 7.3 in the manual.