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Folder HelpDesk Evaluate with existing e-mails

Evaluate with existing e-mails: is it possible to try Folder HelpDesk with some of our current support e-mails?



Yes, you can, but first they must be converted into Folder HelpDesktickets:


Copy the e-mails to a new public folder or shared mailbox


(Set permissions so that only the evaluators can access that new folder)


Install Folder HelpDesk into a new (another) public folder or shared mailbox under the one just created


Set up auto-conversion so that all the emails get converted into tickets (refer to manual)


Update categorization on all tickets


Close tickets that are based on e-mails that have been handled


Run the Excel reports application by pressing the statistics button in the Folder HelpDesk Outlook toolbar