Folder HelpDesk Mailbox monitoring set up

E-mails can be converted into tickets manually or automatically

Manual conversion

convert an E-mails into a Ticket by selecting it and then click this button in the Outlook toolbar. Also Outlook Tasks and Appointments can be converted into tickets with the same button.

convert an E-mails into a Ticket by selecting it and then click this button in the Outlook toolbar. Also Outlook Tasks and Appointments can be converted into tickets with the same button.

Automatic conversion

create a separate e-mail address for the helpdesk staff and a separate folder for incoming e-mail.

Add the folder in the Settings, and the e-mails coming into that folder will be converted into tickets automatically.